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Shipping & Returns

Please note that our policies may change from time to time. Please read this page for our current policy.

 Shipping Policy: All orders will be processed and shipped as soon as possible, within 3 business days. Many orders ship on the same day. Customers are given options for shipping, which are shown at approximate actual cost based on information provided by the carriers integrated into the store.

After placing your order, you will receive a receipt and confirmation of your order. You can log into your account at any time to track the status of your order. You will receive an email when your order has shipped, and you can then view your tracking number online in your account area.

Once an order is processed and shipped, please allow up to 3 business days for Express Shipping and up to 5 business days for Ground Shipping. During high volume sales please allow 7-10 days for Ground Shipping.

If you have an order that needs to be expedited, please call us directly. Expedited orders may incur an expedited processing fee as well as a higher shipping charge for faster delivery.

Incorrect Shipping Information - If a package is returned to Wander Goods due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Wander Goods is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

 Lost or Stolen Packages – Wander Goods is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Depending upon the type of shipping chosen and your inquiry, Wander Goods will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

30 Day Return Policy

All returns must be postmarked within 30 days of package receipt in order to qualify for exchange or store credit. All returned items must be in new, unused, and unwashed condition with tags intact. Return shipping fees are the responsibility of the customer. We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS or FedEx. Wander Goods is not responsible for packages not received if sent via a non-traceable carrier. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries. Please include a copy of your packing list or receipt so that we may quickly process your return. If you send your package outside of the 30 day window, we reserve the right to reject your return.  Please allow up to 2 weeks for your return to be received and processed.

When your items are received and verified to be in new condition, we will issue a store credit for the amount of the merchandise returned. Shipping fees will not be credited.

In the event that you order an item and it comes defective, (ie button defect, snap defect, etc) please login into your account and submit a return request. You may receive a replacement item or a store credit. Proof of damage/defect may be required to process request.

 

Free Exchange Shipping

Customers are responsible for shipping costs for returning products, but replacement products requested in exchange for returned products are shipped non-expedited free of charge.